Our goal is to ship your purchase as quickly as possible. If the item is in stock, we will ship to you within 48 hours of your order, except on weekends and holidays.If you order an item that is not in stock, we will email you to let you know. Your credit card will not be charged until the item is shipped. If your order is over $250.00 and you select USPS, we will ship to you for free. This only applies to customers in the United States.
Due to high industry standards, there is no return on canvases, books or charts. Only un-opened skeins, hanks, spools or cards of threads may be returned. Accessories will be refunded only if they are sealed in their original packaging. All items purchased are subject to a 30-day return policy. Please read all item descriptions carefully before making your purchase. If you need additional information regarding any product, please do not hesitate to contact us.